Not loving your LunaBun?

We're here to help.

Not loving your order?

We're here to help.

FAQ

Start here for direct answers to your questions or any concerns you may have with your order:

Detailed FAQ Page

On our detailed FAQ page you'll find all the answers to any questions you may have. From application, to helpful tips & tricks, and pointed responses to common questions directly presented by the LunaBun community.

FAQ

We want you to love your LunaBun! Start here for direct answers to your questions or any concerns you may have concerning how to wear your LunaBun, uses for LunaBun, or anything else.

Detailed FAQ Page

Send us a message.

Need help with a more specific question? Not a problem! Contact us directly below:

Send us a message.

Need help with a more specific question? Not a problem! Contact us directly below:

Return requirements.

We hope you love your order, but if you are not completely satisfied with your purchase we accept returns as outlined below.

RETURN REQUIREMENTS

Merchandise must be returned within 30 days of the delivery date. Items must be unworn, unused, undamaged, and in resale condition with original packaging included.

Because LunaBun is a personal hair accessory worn directly on the hair, we’re unable to accept returns on items that show signs of wear, use, or damage. This helps ensure every customer receives a brand-new product in excellent condition.

Discounted items from an order will be refunded first, as promotional pricing is often tied to the full order value.

If you have any questions before purchasing, we’re always happy to help you choose confidently.

HOW TO RETURN

Once you submit the Return Form below, you'll receive an automated email with detailed instructions on how to complete your return. The email will be sent to the address provided in the form. This email will include step-by-step instructions on how to complete your return.

AFTERPAY RETURNS

Fill out the above return form. from there you will receive a direct email with steps to complete your return.

PROCESSING RETURNS

Once your return is received and processed at our Return Processing Center, eligible refunds will be issued to the original payment method within 14 days of the returned package’s successful delivery scan.

Return requirements.

We hope you love your order, but if you are not completely satisfied with your purchase we accept returns as outlined below.

RETURN REQUIREMENTS

Merchandise must be returned within 30 days of the delivery date. Items must be unworn, unused, undamaged, and in resale condition with original packaging included.

Because LunaBun is a personal hair accessory worn directly on the hair, we’re unable to accept returns on items that show signs of wear, use, or damage. This helps ensure every customer receives a brand-new product in excellent condition.

Discounted items from an order will be refunded first, as promotional pricing is often tied to the full order value.

If you have any questions before purchasing, we’re always happy to help you choose confidently.

HOW TO RETURN

Once you submit the Return Form below, you'll receive an automated email with detailed instructions on how to complete your return. The email will be sent to the address provided in the form. This email will include step-by-step instructions on how to complete your return.

AFTERPAY RETURNS

Fill out the above return form. from there you will receive a direct email with steps to complete your return.

PROCESSING RETURNS

Once your return is received and processed at our Return Processing Center, eligible refunds will be issued to the original payment method within 14 days of the returned package’s successful delivery scan.

Start a return.

Ready to start your return? The process is quick and easy.
Simply fill out the Return Form below and submit.

Start a return.

Ready to start your return? The process is quick and easy.
Simply fill out the Return Form below and submit.